Skytrax
Skytrax
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Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy which runs an airline and airport review and ranking site.[1] Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards,[5] as well as the ranking for airlines and airports.
Contents
1 Reception and review
2 Awards
2.1 Airline of the year
2.2 Airport of the year
3 Airline rankings
3.1 World's 5-Star Airlines
3.2 Airline with the Best Airport Services
3.3 Best Inflight Entertainment
3.4 Best Aircraft Cabin Cleanliness
3.5 World's Best Regional Airlines (Short haul flight)
3.6 World's Best Airline Alliance
4 Airport rankings
4.1 World's best airport terminals
4.2 World's 5-Star Airport
4.3 World's best international airports by passenger numbers
4.3.1 50 million+ passengers
4.4 World's Best Transit Airports
4.5 World's Cleanest Airports
4.6 World's Best Airport Baggage Delivery
5 References
6 External links
Reception and review[edit]
In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The Authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[6][7]
Inflight Research Services sent some information to the UK House of Lords Select Committee on Science and Technology's Fifth Report regarding seat pitch in 2000.[8]
Awards[edit]
Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.
Airline of the year[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2001[9] |  Emirates |  Singapore Airlines |  Cathay Pacific |
| 2002[9] | Emirates | Cathay Pacific | Singapore Airlines |
| 2003[10] | Cathay Pacific[11] | Emirates | Singapore Airlines |
| 2004[11] | Singapore Airlines | Emirates | Cathay Pacific |
| 2005[12] | Cathay Pacific |  Qantas | Emirates |
| 2006[9] |  British Airways | Qantas | Cathay Pacific |
| 2007[13] | Singapore Airlines |  Thai Airways | Cathay Pacific |
| 2008[14] | Singapore Airlines | Cathay Pacific | Qantas |
| 2009[15] | Cathay Pacific | Singapore Airlines |  Asiana Airlines |
| 2010[16] | Asiana Airlines | Singapore Airlines |  Qatar Airways |
| 2011[17] | Qatar Airways | Singapore Airlines | Asiana Airlines |
| 2012[18] | Qatar Airways | Asiana Airlines | Singapore Airlines |
| 2013[19] | Emirates | Qatar Airways | Singapore Airlines |
| 2014[20] | Cathay Pacific | Qatar Airways | Singapore Airlines |
| 2015[21] | Qatar Airways | Singapore Airlines | Cathay Pacific |
| 2016[22] | Emirates | Qatar Airways | Singapore Airlines |
| 2017[23] | Qatar Airways | Singapore Airlines |  All Nippon Airways |
| 2018[24] | Singapore Airlines | Qatar Airways | All Nippon Airways |
Airport of the year[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 1999 |  Amsterdam Airport Schiphol[25] | None | None |
| 2000 | Singapore Changi Airport[25] | None | None |
| 2001[26] | Hong Kong International Airport |  Kuala Lumpur International Airport | Singapore Changi Airport |
| 2002[27] | Hong Kong International Airport | Singapore Changi Airport | Sydney Kingsford Smith International Airport |
| 2003[28] | Hong Kong International Airport[25] | Singapore Changi Airport | Dubai International Airport |
| 2004[29] | Hong Kong International Airport | Singapore Changi Airport | Amsterdam Airport Schiphol |
| 2005[30] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2006[31] | Singapore Changi Airport[25] | Hong Kong International Airport |  Munich Airport |
| 2007[32] | Hong Kong International Airport | Incheon International Airport | Singapore Changi Airport |
| 2008[33] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2009[34] | Incheon International Airport | Hong Kong International Airport | Singapore Changi Airport |
| 2010[35] | Singapore Changi Airport | Incheon International Airport | Hong Kong International Airport |
| 2011[36] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2012[37] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2013[38] | Singapore Changi Airport | Incheon International Airport | Amsterdam Schiphol Airport |
| 2014[39] | Singapore Changi Airport | Incheon International Airport | Munich Airport |
| 2015[40] | Singapore Changi Airport | Incheon International Airport | Munich Airport |
| 2016[41] | Singapore Changi Airport | Incheon International Airport | Munich Airport |
| 2017[42] | Singapore Changi Airport | Haneda International Airport | Incheon International Airport |
| 2018[43] | Singapore Changi Airport | Incheon International Airport | Haneda International Airport |
Airline rankings[edit]
World's 5-Star Airlines[edit]
Sources:[44][45][46][47][48][49]
| Airlines | Alliance | Years |
|---|---|---|
| All Nippon Airways | Star Alliance | 2013–present |
| Ansett Australia | Star Alliance | 2001–2002 |
| Asiana Airlines | Star Alliance | 2007–present |
| British Airways | Oneworld | 2001 |
| Cathay Pacific | Oneworld | 2001–2002, 2004, 2006–present |
| Emirates | none | 2001 |
| Etihad Airways | none | 2016–present |
 EVA Air | Star Alliance | 2016–present |
 Garuda Indonesia | SkyTeam | 2014–present |
 Hainan Airlines | none | 2010–present |
| Japan Airlines | Oneworld | 2018–present |
 Kingfisher Airlines | none | 2008–2010 |
| Lufthansa | Star Alliance | 2017–present |
| Qatar Airways | Oneworld | 2006–present |
| Malaysia Airlines | Oneworld | 2001, 2005–2013 |
| Singapore Airlines | Star Alliance | 2001–2002, 2004, 2006–present |
Airline with the Best Airport Services[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] | All Nippon Airways | Asiana Airlines | Korean Air |
| 2014[50] | All Nippon Airways | EVA Air | Thai Airways |
| 2015[50] | All Nippon Airways | EVA Air | Garuda Indonesia |
| 2016[50] | All Nippon Airways | EVA Air | Thai Airways |
| 2017[50] | All Nippon Airways | EVA Air | Thai Airways |
| 2018[50] | EVA Air | All Nippon Airways | Cathay Pacific |
Best Inflight Entertainment[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] | Emirates | Singapore Airlines | Cathay Pacific |
| 2014[50] | Emirates | Singapore Airlines |  Turkish Airlines |
| 2015[50] | Emirates | Qatar Airways | Singapore Airlines |
| 2016[50] | Emirates | Singapore Airlines | Qatar Airways |
| 2017[50] | Emirates | Qatar Airways | Singapore Airlines |
| 2018[50] | Emirates | Singapore Airlines | Qatar Airways |
Best Aircraft Cabin Cleanliness[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] | All Nippon Airways | Asiana Airlines | Korean Air |
| 2014[50] | Asiana Airlines | All Nippon Airways | Singapore Airlines |
| 2015[50] | EVA Air | Singapore Airlines | All Nippon Airways |
| 2016[50] | Cathay Pacific | EVA Air | All Nippon Airways |
| 2017[50] | EVA Air | All Nippon Airways | Japan Airlines |
| 2018[50] | All Nippon Airways | EVA Air | Asiana Airlines |
World's Best Regional Airlines (Short haul flight)[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] | Cathay Dragon (formerly Dragonair) |  Aegean Airlines | Bangkok Airways |
| 2014[50] | Bangkok Airways | Cathay Dragon (formerly Dragonair) | Aegean Airlines |
| 2015[50] | Cathay Dragon (formerly Dragonair) | Bangkok Airways | Aegean Airlines |
| 2016[50] | Bangkok Airways | Cathay Dragon (formerly Dragonair) | Hong Kong Airlines |
| 2017[9] | Bangkok Airways | Hong Kong Airlines | Cathay Dragon (formerly Dragonair) |
| 2018[51] | Bangkok Airways | Cathay Dragon (formerly Dragonair) |  Alaska Airlines |
World's Best Airline Alliance[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] | Oneworld | Star Alliance | SkyTeam |
| 2014[50] | Oneworld | Star Alliance | SkyTeam |
| 2015[50] | Oneworld | Star Alliance | SkyTeam |
| 2016[50] | Star Alliance | Oneworld | SkyTeam |
| 2017[52] | Star Alliance | Oneworld | SkyTeam |
| 2018[53] | Star Alliance | Oneworld | SkyTeam |
Airport rankings[edit]
World's best airport terminals[edit]
| Rank (2017)[54] | Airport Terminal | Image |
|---|---|---|
| 1 | Munich - T2 |  |
| 2 | London-Heathrow - T5 |  |
| 3 | Singapore - T3 |  |
| 4 | London-Heathrow - T2 |  |
| 5 |  Madrid - T4 |  |
| 6 | Tokyo-Haneda - Int'l |  |
| 7 |  Paris-Charles de Gaulle - T2-M |  |
| 8 | Dubai-International - T3 |  |
| 9 | Mumbai - T2 |  |
| 10 | Shanghai-Hongqiao - T2 |  |
World's 5-Star Airport[edit]
Source:[55]
Heydar Aliev International Airport
Haikou Meilan International Airport (regional)
Munich Airport
Hong Kong International Airport
Chubu Centrair International Airport (regional)
Haneda Airport
Incheon International Airport
Hamad International Airport
Singapore Changi Airport
World's best international airports by passenger numbers[edit]
50 million+ passengers[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] | Singapore Changi Airport | Amsterdam Airport Schiphol | Hong Kong International Airport |
| 2014[50] | Singapore Changi Airport | Hong Kong International Airport | Amsterdam Airport Schiphol |
| 2015[50] | Singapore Changi Airport | Hong Kong International Airport | Haneda International Airport |
| 2016[50] | Singapore Changi Airport | Haneda International Airport | Hong Kong International Airport |
World's Best Transit Airports[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2014[50] | Incheon International Airport | Singapore Changi Airport | Narita International Airport |
| 2015[50] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2016[50] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2017[50] | Tokyo-Haneda | Incheon International Airport | Chūbu Centrair International Airport |
| 2018[50] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
World's Cleanest Airports[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] | Haneda International Airport | Incheon International Airport | Singapore Changi Airport |
| 2014[50] | Haneda International Airport | Incheon International Airport | Singapore Changi Airport |
| 2015[50] | Incheon International Airport | Haneda International Airport | Chūbu Centrair International Airport |
| 2016[50] | Haneda International Airport | Chūbu Centrair International Airport | Incheon International Airport |
World's Best Airport Baggage Delivery[edit]
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[50] |  Zürich Airport | Beijing Capital International Airport | Haneda International Airport |
| 2014[50] | Hong Kong International Airport | Incheon International Airport | Singapore Changi Airport |
| 2015[50] | Kansai International Airport | Hong Kong International Airport | Singapore Changi Airport |
| 2016[50] | Kansai International Airport | Haneda International Airport | Singapore Changi Airport |
References[edit]
^ "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015..mw-parser-output cite.citation{font-style:inherit}.mw-parser-output .citation q{quotes:"""""""'""'"}.mw-parser-output .citation .cs1-lock-free a{background:url("//upload.wikimedia.org/wikipedia/commons/thumb/6/65/Lock-green.svg/9px-Lock-green.svg.png")no-repeat;background-position:right .1em center}.mw-parser-output .citation .cs1-lock-limited a,.mw-parser-output .citation .cs1-lock-registration a{background:url("//upload.wikimedia.org/wikipedia/commons/thumb/d/d6/Lock-gray-alt-2.svg/9px-Lock-gray-alt-2.svg.png")no-repeat;background-position:right .1em center}.mw-parser-output .citation .cs1-lock-subscription a{background:url("//upload.wikimedia.org/wikipedia/commons/thumb/a/aa/Lock-red-alt-2.svg/9px-Lock-red-alt-2.svg.png")no-repeat;background-position:right .1em center}.mw-parser-output .cs1-subscription,.mw-parser-output .cs1-registration{color:#555}.mw-parser-output .cs1-subscription span,.mw-parser-output .cs1-registration span{border-bottom:1px dotted;cursor:help}.mw-parser-output .cs1-ws-icon a{background:url("//upload.wikimedia.org/wikipedia/commons/thumb/4/4c/Wikisource-logo.svg/12px-Wikisource-logo.svg.png")no-repeat;background-position:right .1em center}.mw-parser-output code.cs1-code{color:inherit;background:inherit;border:inherit;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;font-size:100%}.mw-parser-output .cs1-visible-error{font-size:100%}.mw-parser-output .cs1-maint{display:none;color:#33aa33;margin-left:0.3em}.mw-parser-output .cs1-subscription,.mw-parser-output .cs1-registration,.mw-parser-output .cs1-format{font-size:95%}.mw-parser-output .cs1-kern-left,.mw-parser-output .cs1-kern-wl-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right,.mw-parser-output .cs1-kern-wl-right{padding-right:0.2em}
^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
^ "Skytrax rates the world's best".
^ World Airline Awards
^ World Airport Awards
^ "ASA Ruling on Skytrax Research". asa.org.uk.
^ Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 10 May 2015.
^ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. Retrieved 2007-11-25.
^ abcd "Archived copy". Archived from the original on 31 May 2010. Retrieved 13 July 2013.CS1 maint: Archived copy as title (link)
^ "Cathay named Airline of the Year". Contineo Media. Archived from the original on 5 February 2013. Retrieved 3 December 2012.
^ ab "The winning edge". Retrieved 10 May 2015.
^ Airline of the Year 2005
^ Airline of the Year 2007 Archived 24 July 2007 at the Wayback Machine
^ Airline of the Year 2008 Archived 11 August 2008 at the Wayback Machine
^ Airline of the Year 2009 Archived 9 June 2009 at the Wayback Machine
^ Airline of the Year 2010 Archived 4 June 2011 at the Wayback Machine
^ Airline of the Year 2011 Archived 26 June 2011 at the Wayback Machine
^ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Archived from the original on 11 December 2012. Retrieved 3 December 2012.
^ "Top 10 airlines". Retrieved 4 January 2014.
^ Airline of the Year 2014 Archived 24 June 2015 at the Wayback Machine
^ "World's Best Airlines". Retrieved 16 June 2015.
^ "World's Best Airlines". Retrieved 12 July 2016.
^ "World's Best Airlines". Retrieved 20 June 2017.
^ "World's Best Airlines". Retrieved 17 July 2018.
^ abcd Previous Winners : Airport Of The Year Archived 7 September 2008 at the Wayback Machine
^ "Survey Lists HK Int'l Airport As World's Best Airport 2001". people.com.cn.
^ smh. "Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com". Retrieved 10 May 2015.
^ "Hong Kong honoured as the world's Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 3 December 2012.
^ HKIA wins top accolades
^ Airport of the Year 2005
^ Airport of the Year 2006 Archived 31 December 2006 at the Wayback Machine
^ Airport of the Year 2007 Archived 29 August 2009 at the Wayback Machine
^ Airport of the Year 2008 Archived 12 February 2010 at the Wayback Machine
^ Airport of the Year 2009 Archived 5 August 2013 at the Wayback Machine
^ Airport of the Year 2010 Archived 29 November 2010 at the Wayback Machine
^ Airport of the Year 2011 Archived 30 July 2013 at the Wayback Machine
^ [1]
^ [2]
^ [3]
^ [4]
^ [5]
^ [6]
^ [7]
^ "The world's 5 Star Airlines". SKYTRAX.
^ http://www.nzherald.co.nz/opinion/news/article.cfm?c_id=466&objectid=10370050
^ Kaur, Karamjit (January 9, 2004). "Changi named world's best airport; It wins 18 top awards from industry organisations, magazines; SIA shares top honours as best airline". The Straits Times (Singapore).
^ Williams, Geoffrey (March 23, 2002). "Airline of the Year; No. 1 in the skies". The Advertiser.
^ https://beta.theglobeandmail.com/life/travel/frequent-fliers-rate-the-airlines/article761851/
^ https://www.highbeam.com/doc/1G1-133226704.html
^ abcdefghijklmnopqrstuvwxyzaaabacadaeafagahaiajakalamanaoapaqar http://www.worldairportawards.com/
^ "World's Best Regional Airlines 2018". worldairlineawards.com. Retrieved 31 December 2018.
^ "The World's Best Airline Alliance in 2017". www.worldairlineawards.com.
^ "The World's Best Airline Alliance in 2018". www.worldairlineawards.com.
^ "World's Best Airport Terminals".
^ "The world's 5 Star Airports". SKYTRAX.
External links[edit]
- Official website
Categories:
- Business services companies of the United Kingdom
- Aviation in the United Kingdom
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