Office.context.mailbox.item.addFileAttachmentAsync is taking too long to return response
I have been experiencing very inconsistent behavior with this call. Sometimes it succeeds, sometimes fails, but always takes a long time with the Outlook Web client.
We have seen this in dev, on production, with IE and Chrome browsers. Outlook is not affected. The back-end is Exchange 2016.
I pass the parameters (in my case it is url is query string that has filepath, filename and some other variables) to Office.context.mailbox.item.addFileAttachmentAsync. It triggers GET request and it goes ahead and reads file to stream in no time.
I looked into iis logs and looks like these GET requests are pretty quick, under 2 seconds. (time-taken value for each call is highlihted)
In Fiddler, we see the request that gets triggered by the Outlook API is: POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the GUID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
Although the response returns quickly, the callback is not called promptly.
We have to add one attachment at a time, and it takes up to a minute before the first callback returns, so we can then make the call to add the next attachment. Often the callback returns with an error.
When it returns with an error, we've seen two different kinds of errors:
- asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError"
- asyncError: error: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
office-js outlook-web-addins office365-apps
edited Nov 27 '18 at 15:51
Brian Clink
1218
asked Nov 12 '18 at 21:17
Namig IsmayilovNamig Ismayilov
2110
|
show 8 more comments
I have been experiencing very inconsistent behavior with this call. Sometimes it succeeds, sometimes fails, but always takes a long time with the Outlook Web client.
We have seen this in dev, on production, with IE and Chrome browsers. Outlook is not affected. The back-end is Exchange 2016.
I pass the parameters (in my case it is url is query string that has filepath, filename and some other variables) to Office.context.mailbox.item.addFileAttachmentAsync. It triggers GET request and it goes ahead and reads file to stream in no time.
I looked into iis logs and looks like these GET requests are pretty quick, under 2 seconds. (time-taken value for each call is highlihted)
In Fiddler, we see the request that gets triggered by the Outlook API is: POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the GUID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
Although the response returns quickly, the callback is not called promptly.
We have to add one attachment at a time, and it takes up to a minute before the first callback returns, so we can then make the call to add the next attachment. Often the callback returns with an error.
When it returns with an error, we've seen two different kinds of errors:
- asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError"
- asyncError: error: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
office-js outlook-web-addins office365-apps
edited Nov 27 '18 at 15:51
Brian Clink
1218
asked Nov 12 '18 at 21:17
Namig IsmayilovNamig Ismayilov
2110
How big is your attachment? File reading is a time-consuming operation. Because it is an operation on disk, not memory.
– Bruce
Nov 13 '18 at 10:05
they are less than 1mb
– Namig Ismayilov
Nov 13 '18 at 13:21
You stated your environment is by testing in Chrome. To verify, are you testing this add-in in Outlook on the Web? Are you using the new OWA beta when seeing this behavior? What is the size of the attachment you are adding?
– Outlook Add-ins Team - MSFT
Nov 13 '18 at 17:36
Outlook is not affected (Outlook directly requests the attachment URL). In OWA (IE or Chrome): POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the ID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
– Brian Clink
Nov 22 '18 at 20:43
Browser just sits there for awhile and then reports an error. We've see two different error messages: asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError" asyncError: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
– Brian Clink
Nov 22 '18 at 20:43
|
show 8 more comments
I have been experiencing very inconsistent behavior with this call. Sometimes it succeeds, sometimes fails, but always takes a long time with the Outlook Web client.
We have seen this in dev, on production, with IE and Chrome browsers. Outlook is not affected. The back-end is Exchange 2016.
I pass the parameters (in my case it is url is query string that has filepath, filename and some other variables) to Office.context.mailbox.item.addFileAttachmentAsync. It triggers GET request and it goes ahead and reads file to stream in no time.
I looked into iis logs and looks like these GET requests are pretty quick, under 2 seconds. (time-taken value for each call is highlihted)
In Fiddler, we see the request that gets triggered by the Outlook API is: POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the GUID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
Although the response returns quickly, the callback is not called promptly.
We have to add one attachment at a time, and it takes up to a minute before the first callback returns, so we can then make the call to add the next attachment. Often the callback returns with an error.
When it returns with an error, we've seen two different kinds of errors:
- asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError"
- asyncError: error: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
office-js outlook-web-addins office365-apps
edited Nov 27 '18 at 15:51
Brian Clink
1218
asked Nov 12 '18 at 21:17
Namig IsmayilovNamig Ismayilov
2110
I have been experiencing very inconsistent behavior with this call. Sometimes it succeeds, sometimes fails, but always takes a long time with the Outlook Web client.
We have seen this in dev, on production, with IE and Chrome browsers. Outlook is not affected. The back-end is Exchange 2016.
I pass the parameters (in my case it is url is query string that has filepath, filename and some other variables) to Office.context.mailbox.item.addFileAttachmentAsync. It triggers GET request and it goes ahead and reads file to stream in no time.
I looked into iis logs and looks like these GET requests are pretty quick, under 2 seconds. (time-taken value for each call is highlihted)
In Fiddler, we see the request that gets triggered by the Outlook API is: POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the GUID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
Although the response returns quickly, the callback is not called promptly.
We have to add one attachment at a time, and it takes up to a minute before the first callback returns, so we can then make the call to add the next attachment. Often the callback returns with an error.
When it returns with an error, we've seen two different kinds of errors:
- asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError"
- asyncError: error: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
office-js outlook-web-addins office365-apps
office-js outlook-web-addins office365-apps
edited Nov 27 '18 at 15:51
Brian Clink
1218
asked Nov 12 '18 at 21:17
Namig IsmayilovNamig Ismayilov
2110
edited Nov 27 '18 at 15:51
Brian Clink
1218
asked Nov 12 '18 at 21:17
Namig IsmayilovNamig Ismayilov
2110
edited Nov 27 '18 at 15:51
Brian Clink
1218
edited Nov 27 '18 at 15:51
Brian Clink
1218
edited Nov 27 '18 at 15:51
Brian Clink
1218
1218
asked Nov 12 '18 at 21:17
Namig IsmayilovNamig Ismayilov
2110
asked Nov 12 '18 at 21:17
Namig IsmayilovNamig Ismayilov
2110
asked Nov 12 '18 at 21:17
Namig IsmayilovNamig Ismayilov
2110
2110
How big is your attachment? File reading is a time-consuming operation. Because it is an operation on disk, not memory.
– Bruce
Nov 13 '18 at 10:05
they are less than 1mb
– Namig Ismayilov
Nov 13 '18 at 13:21
You stated your environment is by testing in Chrome. To verify, are you testing this add-in in Outlook on the Web? Are you using the new OWA beta when seeing this behavior? What is the size of the attachment you are adding?
– Outlook Add-ins Team - MSFT
Nov 13 '18 at 17:36
Outlook is not affected (Outlook directly requests the attachment URL). In OWA (IE or Chrome): POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the ID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
– Brian Clink
Nov 22 '18 at 20:43
Browser just sits there for awhile and then reports an error. We've see two different error messages: asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError" asyncError: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
– Brian Clink
Nov 22 '18 at 20:43
|
show 8 more comments
How big is your attachment? File reading is a time-consuming operation. Because it is an operation on disk, not memory.
– Bruce
Nov 13 '18 at 10:05
they are less than 1mb
– Namig Ismayilov
Nov 13 '18 at 13:21
You stated your environment is by testing in Chrome. To verify, are you testing this add-in in Outlook on the Web? Are you using the new OWA beta when seeing this behavior? What is the size of the attachment you are adding?
– Outlook Add-ins Team - MSFT
Nov 13 '18 at 17:36
Outlook is not affected (Outlook directly requests the attachment URL). In OWA (IE or Chrome): POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the ID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
– Brian Clink
Nov 22 '18 at 20:43
Browser just sits there for awhile and then reports an error. We've see two different error messages: asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError" asyncError: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
– Brian Clink
Nov 22 '18 at 20:43
How big is your attachment? File reading is a time-consuming operation. Because it is an operation on disk, not memory.
– Bruce
Nov 13 '18 at 10:05
How big is your attachment? File reading is a time-consuming operation. Because it is an operation on disk, not memory.
– Bruce
Nov 13 '18 at 10:05
they are less than 1mb
– Namig Ismayilov
Nov 13 '18 at 13:21
they are less than 1mb
– Namig Ismayilov
Nov 13 '18 at 13:21
You stated your environment is by testing in Chrome. To verify, are you testing this add-in in Outlook on the Web? Are you using the new OWA beta when seeing this behavior? What is the size of the attachment you are adding?
– Outlook Add-ins Team - MSFT
Nov 13 '18 at 17:36
You stated your environment is by testing in Chrome. To verify, are you testing this add-in in Outlook on the Web? Are you using the new OWA beta when seeing this behavior? What is the size of the attachment you are adding?
– Outlook Add-ins Team - MSFT
Nov 13 '18 at 17:36
Outlook is not affected (Outlook directly requests the attachment URL). In OWA (IE or Chrome): POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the ID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
– Brian Clink
Nov 22 '18 at 20:43
Outlook is not affected (Outlook directly requests the attachment URL). In OWA (IE or Chrome): POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the ID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
– Brian Clink
Nov 22 '18 at 20:43
Browser just sits there for awhile and then reports an error. We've see two different error messages: asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError" asyncError: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
– Brian Clink
Nov 22 '18 at 20:43
Browser just sits there for awhile and then reports an error. We've see two different error messages: asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError" asyncError: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
– Brian Clink
Nov 22 '18 at 20:43
|
show 8 more comments
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How big is your attachment? File reading is a time-consuming operation. Because it is an operation on disk, not memory.
– Bruce
Nov 13 '18 at 10:05
they are less than 1mb
– Namig Ismayilov
Nov 13 '18 at 13:21
You stated your environment is by testing in Chrome. To verify, are you testing this add-in in Outlook on the Web? Are you using the new OWA beta when seeing this behavior? What is the size of the attachment you are adding?
– Outlook Add-ins Team - MSFT
Nov 13 '18 at 17:36
Outlook is not affected (Outlook directly requests the attachment URL). In OWA (IE or Chrome): POST /owa/service.svc?action=CreateAttachmentFromUri&... In Fiddler, the response comes back right away, appears successful, it returns the ID: HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-OWA-Version: 15.1.1531.7 Content-Length: 38 "cd97a9c7-31e2-41b4-bf0d-39ac2450de39"
– Brian Clink
Nov 22 '18 at 20:43
Browser just sits there for awhile and then reports an error. We've see two different error messages: asyncResult: error: code:9002 message: "There was an internal format error." name: "InternalFormatError" asyncError: code: 9007 message: "The attachment cannot be added to the item." name: "AttachmentUploadGeneralFailure"
– Brian Clink
Nov 22 '18 at 20:43